Valorem Consulting

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Scientists at a Madrid University have developed a computer that is "used to automatically adapt the dialogue to the user’s situation, so that the machine’s response is adequate to the person’s emotional state." This computer program is meant to alleviate the annoyance of interactive voice response systems that can easily anger a user after repeating a response multiple times. In order to detect what emotional state the user is in, the program analyzes up to 60 different acoustic perimeters.

For those that want to better understand how this computer program works, view the video above and tell us what you think!

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