December 22, 2011

Why Gamification Will Change Marketing

Gamification is changing the game (pun partially intended) when it comes to marketing. Typically, gamification applies to non-game applications and processes designed to get users engaged in desired behaviors. These behaviors drive involvement in a company’s marketing efforts, creating rewards programs for a user’s social action. This can aid and support the growth of an organization and leads engagement that can provide valuable intel on the audience’s understanding of the value proposition.

While marketing itself is obviously not a game, the angles from which marketers capture a certain group may involve gamification. In order for it  to work, the incentives must mean something and in order for them to drive an action, there must be an end goal for the user.. This is where marketing strategy trumps marketing tactics and the strategy is the overall picture, from start to finish, of how the user will engage and behave. Marketing tactics within gamification are the incentives that drive the audience to move towards your strategic goal, which can be to create awareness, make sales or identify new leads. The point is not to make a game but to incorporate game mechanics into a marketing effort.

The word “gamification” has been thrown around the blogosphere lately and has mostly been directed towards the consumer web. This is not its only place in marketing and we should soon see an upward trend toward these tactics in nearly all facets of life. According to a Gartner report, by 2015, more than 50% of organizations managing innovation will gamify their processes.

Have you ever been to a sandwich place that rewards you with a free meal for eating there a certain number of times? This is a form of gamification and this strategy has been catering to the “what’s in it for me” generation for a while now. This generational difference has altered many factors that motivate, attract and retain consumers. While this concept has been around us for quite some time, it is only recently that the word has gained traction and experts have emerged.

Gabe Zichermann is an entrepreneur, author, public speaker, and gamification expert. He paved the way by co-authoring the book Game-based Marketing which makes the case to gamify everyday life, the web and business. Gabe states that, “Gamification is what makes the boring tasks like doing taxes and the like easier by making them more like a game than a task.” Check out Gabe’s deep dive video on gamification in marketing.

Companies like Bunchball is a pioneer in the emerging industry for many large consumer and entertainment companies. A representative states that “By implementing game mechanics across websites, social networks and mobile applications, businesses can engage their users in a more meaningful way and reap tangible business benefits.” This trend is steadily gaining traction and could soon be #1 on the leaderboard of marketing trends. Think you need gamification in your marketing strategy? These 4 reasons will tell you all you need to know.

December 14, 2011

Samsung Galaxy SII Ad Pokes Fun At Apple Diehards

The next big thing is here, the Galaxy SII, and I would have to agree. I live a few blocks away from a Mac Store in the University Village in Seattle and I do have to say that it is hilarious to see the line snake out the door and extend throughout the shopping complex on those special days when the new iPhone or iPad comes out. That’s not to say I’m not a fan of Apple products (I caved in and bought Macbook Pro), but I am not a big enough fan that I would wait in a mile long line; just as waiting in line on Black Friday was not in my plans either.

Whether Samsung is attempting to tap into the loyal Apple market or they are just trying to poke fun at them, the commercial is funny either way. Take a look and let us know what you think.

December 7, 2011

Mobile Retail Usage Is Up

comScore, a global leader in measuring the digital world, recently posted a press release on their website that outlined a US study they conducted in their Mobile Retail Adviser report about mobile retail usage. Mobile retail usage has been a hot subject this past year, with the National Retail Federation launching their Mobile Retail Initiative to help retailers enter the mobile space; allowing retailers to strengthen the customer relationship, retain competitive pricing and ensure a synonymous online and offline retail experience.

The results of the mobile retail report shows that 38 percent of smartphone users have made at least one purchase during the course of their device ownership. “Fueled by smartphone adoption, mobile is becoming a central part in the shopping funnel for many consumers,” said Mark Donovan, comScore senior vice president for mobile. The fact that there are 90 million smartphone users in the U.S., shows retailers that do not have a well-planned mobile strategy are at risk of losing a massive sector of customers. Over 30 percent of smartphone users made their mobile purchase while in a physical brick and mortar retail space, which shows that many people are probably using their mobile devices as real-time price comparison tools. While the types of products purchased by mobile devices was a little less impressive than the amount of people purchasing products in a physical retail location, the survey does offer insight on the types of industries that should consider a comprehensive mobile retail plan.

Types of Products Purchased by Smartphone Buyers
Total U.S. Mobile Subscribers Ages 18+
Source: Custom Mobile Retail Advisor Survey Sep. 2011
Type of Products Purchased on Smartphone % of Smartphone Buyers
Digital purchases (i.e., songs/music, eBooks, ringtones, images, movies, TV shows, etc.) 47%
Clothing or accessories directly from retailer 37%
Tickets (i.e., concerts, movies, theatrical productions, sporting events, etc.) 35%
Daily deals 34%
Gift certificates 34%
Electronics (i.e., television, computer) 32%
Food (not grocery) for delivery or pick up (ex., pizza, Chipotle) 31%
Hotel stays 29%
Books (physical copies) 26%
Car rentals 24%
Airplane tickets 24%
Flowers 21%
Sports/Fitness 19%
Auto 13%

 

December 7, 2011

Major Update for Xbox 360 User Interface

Microsoft announced yesterday that the newest update to their game console, the Xbox 360, will include an update to Kinect integration centered around the user’s digital entertainment. Microsoft states, “Xbox 360 is transforming how you enjoy TV entertainment and is giving you the power to control it with your voice.”  With a Kinect unit for Xbox 360, users can now universally control every aspect of their Xbox 360 experience with their voice; Bing search integration, custom applications for on-demand TV, movies, sports and more. Not only did Microsoft update the way users interact with their Xbox 360, they also changed the user interface of the Xbox Live marketplace to a metro style, replicating the look and feel of the current Windows Phone platform. This is great because Microsoft is releasing an application that allows Windows Phone users to search for shows and control the Xbox from the phone, much like the Xfinity application for Android and iPhones.

You say it, Xbox finds it

The power of Kinect with Bing integration will allow any user to discover endless amounts of entertainment in one central location using one controller; your voice. Effective December 6th, this update will completely change the way users interact with their Xbox 360 and the way they discover digital entertainment.

Evolution of TV and Entertainment Infographic

December 5, 2011

Turn Your Android or iPhone Into a Windows Phone

Microsoft wants to convert your Android or iPhone into a Windows Phone and all you have to do it go to this link while on your mobile internet browser and away you go. Once you enter the webpage you will be able to run your Android or iPhone as a Windows Phone device with a basic user experience; make calls, emails, messages, scheduling, contacts, and nearby search. While the experience is much different from my Android phone, I can say that it was a welcomed change that I wouldn’t mind using more often. I enjoyed the Metro UI and the look/feel of the live tiles on my 4.3 inch screen.  Will this change the minds of die-hard Android or iPhone users? Possibly not, but I do believe that the average smartphone user (such as me) should definitely take a look at a Windows Phone when it comes time for an upgrade.